KYC & AML Policy
Every GLOBE account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
For GLOBE KYC purposes in practice, we gather and validate essential information about you: your complete legal name, birth date, country where you reside, communication methods and your chosen payment source. We verify the information you entered during registration against the documentation you provide.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
An official photo identification issued by a government body that displays your picture, complete name, date of birth, unique document identifier and validity expiration date. Standard options include a passport, a state-issued identity card, or a driving licence issued as a photo ID. The identification must remain current and not have lapsed.
2. Proof of address
A current document, typically produced in recent months, containing your full name and home address matching your registered account details. Routine instances comprise utility bills, financial institution or payment card records, regional levy statements or governmental correspondence. Mailbox numbers and third-party addresses cannot be used.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Open your account using your actual legal name, birth date, country of residence, electronic mail address and mobile contact. Account information that diverges from your submitted evidence represents the primary source of processing delays.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
The duration needed for review fluctuates based on submission volume, document quality and activation of additional compliance checks. Your account dashboard displays the applicable review timeframe and current status of submitted documents-refer to this displayed estimate rather than other sources.
- Legible, thorough, unaltered submissions receive the quickest assessment.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
Document rejections typically reflect technical document issues rather than personal assessment. Usually, a subsequent upload results in immediate approval.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Photograph in natural light, positioned flat against a dark background, with all edges in frame. |
| Document expired | Upload a currently valid document. |
| Account holder identification or birthdate does not match the submitted documentation | Correct the account details, or explain a legal name change with supporting proof. |
| Residence verification document is outdated or registered to another individual | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Image has been altered, portions removed, or captured from a display monitor | Furnish an unaltered original picture or portable document format. |
| Residence in an excluded jurisdiction | Account approval cannot proceed; consult our regulatory disclosures regarding our framework. |
Should any determination seem ambiguous, reach out to our support team to request clarification. When regulation allows, we shall supply explanation.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Payment patterns and transfers, modifications to payment methods, relocation to another nation or contact information changes, conduct inconsistent with your original sign-up details, and behaviors detected by our compliance monitoring systems.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A brief suspension of a particular transaction during evaluation.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Customer identification records and deal documentation are held according to statutory retention obligations following account termination, following our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Maintain sole account registration and secure access credentials.
- Return documentation submissions according to the deadline specified in notification.
- Inform us without delay if your nation of residence, registered name or payment source changes.
- Report any suspected unauthorised access to your account immediately.
Provision of counterfeit or manipulated identification documents is a critical violation. This results in immediate account termination and mandatory disclosure to regulatory authorities where required.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
Account setup and exploration is accessible, however, deposits, trading activity and fund transfers require completion of identity verification as reflected in your account dashboard.
Do I have to verify again later?
Certainly. Credentials have expiration dates, residential circumstances shift and recurring verification reviews constitute standard AML practice. We shall reach out when an update is necessary.
How do I contact the compliance team?
Use the contact route on our contact page and reference "KYC" or "identity confirmation" within your inquiry, including your registered email. Avoid transmitting document files through unprotected methods - instead, use the secure upload feature in your account.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support staff will provide you with precise details about which file was declined and the specific reasons for its rejection.
- Check the verification area of your account first.
- Then contact support with your registered email address.